Last updated: July 31, 2026

Shipping & Delivery

• We ship within the United States only. We do not accept international orders.
• Shipping charges are calculated and shown at checkout.
• We may split an order into more than one shipment at no extra shipping cost to you.
• Ship and delivery dates are estimates, not guarantees.
• Lost or damaged in transit: once your order is handed to the carrier, transit claims go through the carrier. Please inspect your package on arrival and report any visible damage to the carrier and to us right away at support@jackpackgear.com — we will help with the documentation the carrier needs.

Returns

• Window: unused, resalable products with original tags and packaging may be returned within 30 days of delivery.
• Approval first: email support@jackpackgear.com before sending anything back. Unapproved returns cannot be accepted.
• Restocking fee: a 25% restocking fee applies to returns of non-defective products. Refunds for approved returns are issued as store credit or to your original payment method, less the restocking fee and any return shipping.
• Return shipping: you are responsible for return shipping costs, unless the return is due to our error — then we will provide instructions and may send a prepaid label.
• Kits are returnable only as complete, unopened units. Individual components are not returnable.
• Drink-contact items — all sales final: water bottles, filter cartridges, hydration reservoirs, and any other item that contacts drinking water or food are not returnable, whether or not the packaging has been opened. Once these items leave our control we cannot verify that they have not been used, so for hygiene and safety reasons we do not restock or resell them. This does not affect your rights if an item arrives wrong, dead on arrival, or defective — see below.

Not returnable: custom builds; opened or partially used kits; drink-contact items (see above); items with hygiene or seal-integrity concerns; items with less than 12 months of shelf life remaining; items damaged by misuse or improper care.

Exchanges

Want a different size or color? Email support@jackpackgear.com within 30 days of delivery. Approved exchanges of unused apparel with tags and packaging are treated as a return plus a new order; the restocking fee is waived on straightforward size exchanges. Final-sale items, including drink-contact items, are not eligible for exchange.

Wrong Item Received

If we shipped you the wrong item, let us know within 30 days of delivery and we will make it right with a replacement or credit — no fees, and we cover the shipping.

Warranty Claims

• Jackets and apparel are warranted against defects in materials and workmanship for 90 days from delivery. Email support@jackpackgear.com with your order number, a description of the issue, and photos.
• Third-party components in kits (lights, filters, multitools, etc.) are covered by their original manufacturer's warranty. If a component is dead on arrival, contact us within 30 days of delivery and we will replace the component.
• Decorated products (like our custom-printed filtered water bottle): the filter cartridge is covered by the filter manufacturer's warranty. The printed bottle body, lid, and artwork are covered by Jackpack for 90 days from delivery — for any issue with the body, lid, or printing, contact us, not the manufacturer. Covered printing issues are manufacturing defects such as misprints, peeling, or bubbling; scratches, scuffs, fading from use or washing, and change of mind about the artwork are not defects.

Full details are in our Terms & Conditions. The version of this policy posted when you place your order applies to that order.

Questions? support@jackpackgear.com