Terms and Conditions
Jackpack Gear — Terms & Conditions of Sale 

Last updated: November 10, 2025

1) Contract

These Terms & Conditions (“Terms”) apply to all sales of products by Jackpack Gear LLC, dba Jackpack Gear (“Seller”), to any purchaser (“Buyer”). Seller’s acceptance of any purchase order is expressly limited to these Terms. Any additional or different terms proposed by Buyer are rejected unless expressly agreed in a signed writing by Seller’s authorized representative. Acceptance of products from Seller constitutes acceptance of these Terms.

If a separate, executed supply agreement is in effect between Seller and Buyer (or Buyer’s buying group), that agreement controls if inconsistent with these Terms.

2) Orders, Availability & Shipping
  • Shipping terms. Unless stated otherwise on the order confirmation, shipments are FOB Origin (risk of loss passes to Buyer upon carrier pickup). Shipping charges are prepaid & added unless Buyer requests collect shipment.
  • Partial shipments. Seller may fulfill orders in one or more shipments.
  • Dates. Any ship/delivery dates are estimates and not guarantees.
  • Backorders/Substitutions. Seller may backorder items or suggest comparable substitutions with Buyer approval.
  • We do not handle any shipping outside the United States.
3) Force Majeure
Seller is not liable for delays or failure to perform due to causes beyond reasonable control, including labor issues, natural disasters, supply shortages, acts of war/terrorism, transport delays, governmental actions, or other force-majeure events.

4) Prices, Payment & Taxes
  • Payment terms. Net 30 days from invoice date unless otherwise stated in writing.
  • Currency. All prices are in U.S. Dollars.
  • Taxes. Buyer is responsible for sales/use/excise taxes and any governmental charges applicable to the sale, shipment, or use of products. Seller will invoice such amounts when required to collect.
5) Product Information & Use
Products should be used for general outdoor purposes consistent with their labeling and care instructions. Specifications, illustrations, and descriptions on product pages, labels, or packaging are provided for reference only and do not constitute warranties. Reasonable variations may occur due to manufacturing tolerances, supplier changes, or product improvements. Seller may modify product specifications, components, colors, or packaging without notice. If a specific specification is material to Buyer, it must be agreed in a written purchase agreement signed by Seller.

Third-Party Components
Any third-party items included in kits (e.g., lights, filters, tools) remain subject to their original manufacturer documentation and warranties. Seller does not extend or modify those warranties.

Safety Notice (concise, non-marketing)
Integrated webbing/buckles are not life-safety equipment and must not be used for fall arrest, climbing, or load-bearing applications.

6) Limited Warranty
  • Apparel (Jackpack jackets). Seller warrants defects in materials and workmanship for 90 days from delivery, when used under normal conditions and according to care instructions.
  • Integrated webbing and buckles. Covered under the apparel warranty when used as intended to secure the garment around the waist. Not for climbing, fall arrest, or any load-bearing use.
  • Third-party components in kits. Covered by the original manufacturer’s documentation and warranties. Seller does not extend or modify those warranties. Dead-on-arrival issues within 30 days are handled under the Third-Party Components policy.
  • Exclusions. Normal wear and tear; cosmetic issues that do not affect function; damage caused by misuse, abuse, alteration, improper care or washing; exposure beyond stated performance parameters.
  • Remedies. At Seller’s discretion, replacement of the item or store credit not to exceed the purchase price of the affected product. No refunds on warranty claims.
DISCLAIMER. EXCEPT AS EXPRESSLY PROVIDED ABOVE, SELLER DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

7) Product Safety & Medical Disclaimers
  • Not a safety harness. The integrated belt/webbing is not a fall-arrest system or climbing harness; do not use for life-safety loads .
  • Outdoor/medical content. Survival components can aid in emergencies but are not a substitute for professional training or medical care. Kits are not medical devices and may contain sharp or heat-generating items (e.g., fire starters) that require caution .
  • Water treatment. Follow all manufacturer instructions (e.g., LifeStraw usage) and local guidance for water safety; clarify/micro-filter as appropriate .
  • Age restrictions. Certain components (e.g., multitools/knives) are intended for responsible adult use only; Buyer is responsible for compliance with local laws.
8) ReturnsPrior approval. Returns require Seller’s prior approval.
  • Nonconforming on arrival. Wrong item or damage in transit must be reported within 30 days of delivery; upon verification, Seller may replace the item or issue a credit. Manufacturing defects are addressed under the Warranty.
    Conforming product returns. Unused, resalable apparel with original tags and packaging may be returned within 30 days of shipment. A restocking fee up to 25% may apply.
  • Kits sold as a unit. Kits are returnable only as complete units. Individual components are not returnable. DOA third-party components are handled under the Third-Party Components (30-day DOA buffer) policy.
  • Exclusions. Custom builds; opened or partially used kits; items with hygiene or seal-integrity concerns; items with less than 12 months of shelf life remaining; damage caused by misuse or improper care.
  • Return shipping. Buyer is responsible for return shipping unless the return results from Seller’s error. If Seller requires a physical return for verification, Seller will provide instructions and may provide a prepaid label.
9) Recalls
If a product becomes subject to a safety recall, Buyer will cooperate with Seller’s instructions for quarantine and return. Seller will replace with comparable product or credit the purchase price of recalled units.

10) Adequate Assurance
Seller may suspend performance or require prepayment/assurance if Buyer’s financial condition or other grounds for insecurity warrant such action.

11) Title & Risk of Loss
Title and risk of loss pass to Buyer upon delivery to the carrier at Seller’s shipping point (FOB Origin), unless otherwise agreed in writing.

12) Limitation of Liability
IN NO EVENT WILL SELLER BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS), WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY. SELLER’S TOTAL LIABILITY WILL NOT EXCEED THE AMOUNTS ACTUALLY PAID FOR THE SPECIFIC PRODUCT(S) GIVING RISE TO THE CLAIM.

13) Compliance, Export & Resale
Buyer will comply with all applicable laws and export controls and will not resell products for unlawful use. Buyer is responsible for any import duties, clearances, and local compliance for the destination country.

14) Privacy
Seller’s collection and use of personal information is described in the Privacy Policy available at [link].

15) IP & Branding
All Jackpack Gear trademarks, trade names, and content are the property of Seller or its licensors and may not be used without prior written consent.

16) Governing Law & Venue
These Terms and any dispute arising out of or relating to them are governed by the laws of the State of California, without regard to conflict-of-laws rules. Exclusive venue will be the state or federal courts located in Los Angeles County, California.

17) Changes to Terms
Seller may update these Terms from time to time. The version in effect on the order-acceptance date applies to that order.

18) Entire Agreement; Severability; Waiver
These Terms (together with Seller’s order confirmation/invoice) are the entire agreement for the sale of products. If any provision is held unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver.
Privacy Policy
The Privacy Policy posted at https://www.jackpackgear.com/pages/privacy-policy is incorporated into these Terms and governs how personal information is handled.