Last updated: July 31, 2026

1. These Terms

These Terms & Conditions ("Terms") apply to all purchases of products from Jackpack Gear LLC, dba Jackpack Gear ("Jackpack," "we," "us"), by consumers through jackpackgear.com or other direct sales channels. By placing an order, you agree to these Terms. Checkout requires you to affirmatively accept these Terms (for example, by checking a box) before your order is completed, and we keep a record of that acceptance with your order. The version of these Terms in effect on the date your order is accepted applies to that order.

Arbitration notice. These Terms contain a binding individual arbitration agreement and a class action waiver in Section 15. They affect how disputes between you and Jackpack are resolved. You may opt out of arbitration within 30 days of your order, as described in Section 15.7.

2. Orders & Shipping

• United States only. We ship only within the United States. We do not accept international orders.
• Shipping charges are calculated and shown at checkout.
• Partial shipments. We may fulfill an order in more than one shipment at no extra shipping cost to you.
• Dates. Ship and delivery dates are estimates, not guarantees.
• Backorders and substitutions. If an item is unavailable, we may backorder it or offer a comparable substitute with your approval.
• Risk of loss. Ownership and risk of loss pass to you when we deliver your order to the carrier. If a shipment is lost or damaged in transit, the claim is against the carrier; we will provide reasonable assistance, including documentation the carrier requires. Please inspect your order on arrival and report visible transit damage to the carrier and to us promptly.

3. Prices, Payment & Taxes

All prices are in U.S. Dollars. Payment is due in full at the time of order through the payment methods offered at checkout. Applicable sales tax is calculated and added at checkout.

4. Product Information & Use

Products are intended for general outdoor use consistent with their labeling and care instructions. Specifications, illustrations, and descriptions are provided for reference; reasonable variations may occur due to manufacturing tolerances, supplier changes, or product improvements, and we may update product specifications, components, colors, or packaging without notice.

Third-party components. Kits may include items made by other manufacturers (e.g., lights, water filters, multitools). Those items are covered by their original manufacturer's documentation and warranties; we do not extend or modify those warranties, except as stated below for decorated products. However, if a third-party component in a kit is dead on arrival, contact us within 30 days of delivery and we will replace the component.

Decorated products. Some products combine a third-party item with custom printing or decoration that we commission. For example, our filtered water bottle has three parts with different origins: the filter cartridge is the filter manufacturer's product, the bottle body and lid are the manufacturer's hardware that we have had custom printed, and the printed artwork is ours. For any decorated product: (a) the filter cartridge and any other consumable or replaceable third-party element are covered by the original manufacturer's warranty, as described above; and (b) the decorated hardware and the printing — for the bottle, the body, the lid, and the artwork — are handled by Jackpack directly under Section 6. Contact us, not the manufacturer, about any defect in the body, lid, or printing of a decorated product; do not contact the manufacturer about printing.

5. Safety Notices

• Not life-safety equipment. The integrated belt, webbing, and buckles are designed only to secure the garment. They are not a climbing harness or fall-arrest system and must never be used for climbing, fall arrest, or any load-bearing application.
• Emergency and survival items. Survival components can help in emergencies but are not a substitute for professional training or medical care. Kits are not medical devices. Some components are sharp or heat-generating (e.g., fire starters) and require caution.
• Water treatment. Follow the manufacturer's instructions for any water-treatment component and local guidance for water safety.
• Age restrictions. Certain components (e.g., multitools, knives) are intended for responsible adult use only. By ordering any product that includes a knife, blade, multitool, or fire starter, you confirm that you are at least 18 years old and that you will not provide these items to anyone under 18 except under direct adult supervision where the law allows. Products intended for children (for example, our coloring book) may be purchased by adults for use by children; every order, whatever the product, must be placed by an adult. You are responsible for complying with the laws that apply where you live.
• Assumption of risk. Outdoor, backcountry, and emergency-preparedness activities are inherently dangerous. The risks include, among others, severe weather, terrain hazards, wildlife, fire, hypothermia, contaminated water, injury from sharp or heat-generating tools, and the possibility that help is far away or unavailable. By purchasing and using our products you acknowledge and voluntarily assume these risks, and you agree that you — not Jackpack — are responsible for your own preparation, training, and judgment in the field. Our products are tools; they do not guarantee safety, rescue, or survival. This paragraph does not limit or exclude our liability for personal injury caused by a defective product, or any other liability that cannot be limited or excluded under applicable law (see Section 10).

6. Limited Warranty

• Jackets and apparel. We warrant our apparel against defects in materials and workmanship for 90 days from delivery, when used under normal conditions and cared for according to the care instructions.
• Integrated webbing and buckles are covered under the apparel warranty when used as intended — to secure the garment. Climbing, fall-arrest, or other load-bearing use voids coverage.
• Third-party components are covered by their original manufacturers as described in Section 4, plus our 30-day dead-on-arrival replacement.
• Decorated products. For products we have had custom printed or decorated (see Section 4), the consumable or replaceable third-party elements (for example, a filter cartridge) remain covered by their original manufacturer. The decorated hardware and printing (for the filtered water bottle: the body, the lid, and the artwork) are warranted by Jackpack against defects in materials and workmanship for 90 days from delivery, on the same terms as the apparel warranty above. Coverage for printing means manufacturing defects — misprints, peeling, or bubbling present on arrival or appearing under normal care — not scratches, scuffs, fading from use or washing, or dissatisfaction with the artwork or design.
• Exclusions. Normal wear and tear; cosmetic issues that do not affect function; damage from misuse, abuse, alteration, or improper care or washing; exposure beyond stated performance parameters.
• Remedies. For a valid warranty claim we will, at our option, replace the item or issue store credit up to the purchase price of the affected product. If a replacement is not available, we will refund the purchase price.

Duration of implied warranties. Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the 90-day period of the express warranty above, to the extent permitted by law. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

7. Returns

• Return window. Unused, resalable products with original tags and packaging may be returned within 30 days of delivery. Contact us for approval and instructions before sending anything back.
• Restocking fee. A 25% restocking fee applies to returns of conforming (non-defective) products.
• Wrong or damaged items. If you receive the wrong item, report it to us within 30 days of delivery and we will replace it or issue a credit. Damage in transit is handled as a carrier claim under Section 2. Manufacturing defects are handled under the Limited Warranty (Section 6).
• Kits. Kits are returnable only as complete, unopened units; individual components are not returnable. Dead-on-arrival third-party components are replaced under Section 4.
• Drink-contact items — all sales final. Water bottles, filter cartridges, hydration reservoirs, drinking vessels, and any other item that contacts drinking water or food are not returnable, whether or not the packaging has been opened. Once these items leave our control we cannot verify that they have not been used, and for hygiene and safety reasons we will not restock or resell them. This does not limit your rights for wrong items, dead-on-arrival items, or defective products, which are handled under this Section 7, Section 4, and Section 6.
• Not returnable. Custom builds; opened or partially used kits; items with hygiene or seal-integrity concerns (including all drink-contact items, as described above); items with less than 12 months of shelf life remaining; items damaged by misuse or improper care.
• Return shipping. You are responsible for return shipping unless the return results from our error, in which case we will provide instructions and may provide a prepaid label.

8. Recalls

If a product becomes subject to a safety recall, please follow our instructions for quarantine and return. We will replace recalled units with comparable product or credit the purchase price.

9. Force Majeure

We are not liable for delays or failures to perform caused by events beyond our reasonable control, including labor issues, natural disasters, supply shortages, acts of war or terrorism, transport delays, or governmental actions.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, JACKPACK WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS), WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND OUR TOTAL LIABILITY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM. NOTHING IN THESE TERMS LIMITS OR EXCLUDES OUR LIABILITY FOR PERSONAL INJURY CAUSED BY A DEFECTIVE PRODUCT, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

11. Lawful Use; Indemnification

You agree to use products only for lawful purposes and in compliance with applicable laws.

Indemnification. If someone other than you brings a claim against Jackpack arising out of (a) your misuse of a product or use contrary to its labeling, instructions, or these Terms, (b) your violation of law in connection with a product, or (c) your alteration or modification of a product, you agree to indemnify Jackpack — that is, to reimburse our resulting losses, including reasonable attorneys' fees. This obligation does not apply to the extent a claim arises from a defect in the product itself or from Jackpack's own negligence or willful misconduct.

12. Privacy

Our Privacy Policy, posted at https://jackpackgear.com/pages/privacy-policy, is incorporated into these Terms and describes how we handle personal information.

13. Intellectual Property

All Jackpack Gear trademarks, trade names, and content are the property of Jackpack Gear LLC or its licensors and may not be used without prior written consent.

14. Governing Law & Venue

These Terms and any dispute arising out of or relating to them are governed by the laws of the State of California, without regard to conflict-of-laws rules. Subject to Section 15 (Dispute Resolution), exclusive venue for any dispute that is not subject to arbitration is the state or federal courts located in Los Angeles County, California, except that either party may bring an eligible claim in small claims court (see Section 15.3(a)).

15. Dispute Resolution — Agreement to Arbitrate; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS. Unless you opt out under Section 15.7, it requires most disputes between you and Jackpack to be resolved through binding individual arbitration rather than by a judge or jury, and it waives class actions. This Section 15 applies to orders placed on or after July 31, 2026; earlier orders remain governed by the Terms in effect when they were placed.

15.1 Talk to us first (informal resolution). Before either of us starts an arbitration or files a claim in court (other than in small claims court), the party with the dispute must send the other a written, individualized notice of the dispute. Send notices to us at disputes@jackpackgear.com or by mail to Jackpack Gear LLC, 31 W Bellevue Dr, Pasadena, CA 91105; we will send notices to the email or mailing address on your order. The notice must include the claimant's name, the order number, a description of the dispute, and the specific relief sought, and must be personally signed by the party with the dispute (not only by counsel). For 60 days after a complete notice is received, you and we agree to try in good faith to resolve the dispute informally, including by at least one telephone or video conference if either party requests it. An arbitration or court case filed before this process is complete is not properly filed, and the arbitrator or court may dismiss it and may decline to assess arbitration fees for it. All applicable statutes of limitations are tolled while this process runs, so neither party loses rights by talking first.

15.2 Agreement to arbitrate. Except as provided in Section 15.3, you and Jackpack agree that any dispute, claim, or controversy arising out of or relating to these Terms, your order, or any product purchased from us — whether based on contract, tort, statute, or any other legal theory, and whether arising before or after any termination of these Terms — will be resolved by final and binding arbitration on an individual basis, if either you or we elect arbitration. This arbitration agreement is governed by the Federal Arbitration Act. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that only a court may decide disputes about the enforceability or scope of the class action waiver in Section 15.6 or the batching provisions of Section 15.5.

15.3 What stays out of arbitration. (a) Small claims. Consistent with Section 14, either party may bring an eligible claim in small claims court instead of arbitration, and a claim properly filed there may remain there as long as it proceeds only on an individual basis in that court. (b) Intellectual property. Either party may seek injunctive or other equitable relief in court to protect intellectual property rights. (c) Public injunctive relief. Nothing in this Section waives any right to seek public injunctive relief that cannot be waived under California law. If a claim for public injunctive relief cannot be arbitrated as a matter of law, that claim — and only that claim — will be decided by a court under Section 14, and will be stayed pending arbitration of all arbitrable claims.

15.4 Arbitration procedure, rules, and costs. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules, each as in effect when the arbitration is filed and as modified by this Section. The rules are available at www.adr.org. If the AAA is unavailable or declines to administer, the parties will agree on another established arbitration administrator, or a court will appoint an arbitrator under the Federal Arbitration Act. The arbitration will be conducted in English by a single arbitrator. Any in-person hearing will take place in the county where you live; the arbitration may instead proceed by videoconference, telephone, or on written submissions as the AAA rules allow. Filing, administrative, and arbitrator fees are governed by the AAA's fee schedules: your filing fee is capped as those schedules provide, and we pay the administrative and arbitrator fees the schedules assign to the business. The arbitrator may award the same remedies, on an individual basis, that a court could award to an individual, including attorneys' fees and costs where the law provides for them, and must issue a reasoned written decision. Nothing in this Section limits Section 10, including its statement that nothing in these Terms limits or excludes our liability for personal injury caused by a defective product.

15.5 Coordinated filings (batching). If 25 or more arbitration demands raising similar claims are filed against Jackpack by the same counsel, coordinated counsel, or as part of a coordinated effort, then in addition to the AAA's Mass Arbitration Supplementary Rules: (a) the demands will be organized into batches of up to 50, and each batch will be assigned to a single arbitrator, who will decide each demand in the batch as a separate, individual arbitration on its own facts and merits; (b) no demand is bound by the outcome of any other demand, and nothing in this subsection creates a bellwether process whose results bind anyone who did not participate in it; (c) batches may proceed sequentially or concurrently as the AAA and any process arbitrator direct, and all applicable statutes of limitations are tolled for every filed demand from its filing date until its batch commences; and (d) the process-arbitrator and global-mediation procedures of the AAA's Mass Arbitration Supplementary Rules apply. This subsection is intended to make coordinated filings orderly and affordable while preserving every claimant's right to an individual decision. If any part of this Section 15.5 is held unenforceable, it will be severed and the remainder of this Section 15 remains in effect.

15.6 Class action waiver. YOU AND JACKPACK EACH WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION. All disputes will be arbitrated or litigated only on an individual basis. Neither you nor we may participate as a plaintiff or class member in any class, collective, consolidated, or representative proceeding, and the arbitrator may not consolidate more than one person's claims (batching under Section 15.5 does not merge outcomes) or preside over any form of class or representative proceeding. This class action waiver is a separate agreement from the agreement to arbitrate in Section 15.2. It applies whether a dispute is heard in arbitration or in court: if the agreement to arbitrate is found unenforceable, or if you opt out of arbitration under Section 15.7, this waiver still applies to court proceedings to the fullest extent permitted by law. This waiver does not waive any claim or remedy that cannot lawfully be waived, including any non-waivable right to seek public injunctive relief (see Section 15.3(c)).

15.7 Your right to opt out. You may opt out of the agreement to arbitrate in Section 15.2 by sending us written notice within 30 days after the date of your order. Send your opt-out to disputes@jackpackgear.com or by mail to Jackpack Gear LLC, 31 W Bellevue Dr, Pasadena, CA 91105, and include your name, your order number, and a clear statement that you are opting out of arbitration. A timely opt-out covers the order identified in your notice, any earlier orders, and your future orders, unless you later accept a new arbitration agreement that states it overrides a prior opt-out. Opting out of arbitration does not affect any other part of these Terms, including your warranty and return rights and the class action waiver to the extent it applies in court.

15.8 Severability; survival. If any part of this Section 15 other than the class action waiver in Section 15.6 is held unenforceable, that part will be severed and the rest of this Section will be enforced. If the class action waiver in Section 15.6 is held unenforceable as to a particular claim, then the agreement to arbitrate is void as to that claim only: that claim must be decided in court under Section 14 (individually, to the fullest extent the law allows), while all other claims remain subject to individual arbitration. In no event will a class, collective, or representative arbitration proceed under these Terms. This Section 15 survives completion of your order and any termination of these Terms. If this Section conflicts with the AAA rules, this Section controls; if it conflicts with any other part of these Terms, this Section controls for disputes within its scope.

16. Entire Agreement; Severability; Waiver

These Terms, together with your order confirmation, are the entire agreement for the sale of products. If any provision is held unenforceable, the remainder remains in effect. (Section 15 contains its own severability rules for dispute resolution, which control within that Section.) Our failure to enforce a provision is not a waiver of it.