Terms and Conditions

Jackpack Gear — Terms & Conditions of Sale

Last updated: July 15, 2026

1. These Terms

These Terms & Conditions ("Terms") apply to all purchases of products from Jackpack Gear LLC, dba Jackpack Gear ("Jackpack," "we," "us"), by consumers through jackpackgear.com or other direct sales channels. By placing an order, you agree to these Terms. The version of these Terms in effect on the date your order is accepted applies to that order.

2. Orders & Shipping

  • United States only. We ship only within the United States. We do not accept international orders.
  • Shipping charges are calculated and shown at checkout.
  • Partial shipments. We may fulfill an order in more than one shipment at no extra shipping cost to you.
  • Dates. Ship and delivery dates are estimates, not guarantees.
  • Backorders and substitutions. If an item is unavailable, we may backorder it or offer a comparable substitute with your approval.
  • Risk of loss. Ownership and risk of loss pass to you when we deliver your order to the carrier. If a shipment is lost or damaged in transit, the claim is against the carrier; we will provide reasonable assistance, including documentation the carrier requires. Please inspect your order on arrival and report visible transit damage to the carrier and to us promptly.

3. Prices, Payment & Taxes

All prices are in U.S. Dollars. Payment is due in full at the time of order through the payment methods offered at checkout. Applicable sales tax is calculated and added at checkout.

4. Product Information & Use

Products are intended for general outdoor use consistent with their labeling and care instructions. Specifications, illustrations, and descriptions are provided for reference; reasonable variations may occur due to manufacturing tolerances, supplier changes, or product improvements, and we may update product specifications, components, colors, or packaging without notice.

Third-party components. Kits may include items made by other manufacturers (e.g., lights, water filters, multitools). Those items are covered by their original manufacturer's documentation and warranties; we do not extend or modify those warranties. However, if a third-party component in a kit is dead on arrival, contact us within 30 days of delivery and we will replace the component.

5. Safety Notices

  • Not life-safety equipment. The integrated belt, webbing, and buckles are designed only to secure the garment. They are not a climbing harness or fall-arrest system and must never be used for climbing, fall arrest, or any load-bearing application.
  • Emergency and survival items. Survival components can help in emergencies but are not a substitute for professional training or medical care. Kits are not medical devices. Some components are sharp or heat-generating (e.g., fire starters) and require caution.
  • Water treatment. Follow the manufacturer's instructions for any water-treatment component and local guidance for water safety.
  • Age restrictions. Certain components (e.g., multitools, knives) are intended for responsible adult use only. You are responsible for complying with the laws that apply where you live.

6. Limited Warranty

  • Jackets and apparel. We warrant our apparel against defects in materials and workmanship for 90 days from delivery, when used under normal conditions and cared for according to the care instructions.
  • Integrated webbing and buckles are covered under the apparel warranty when used as intended — to secure the garment. Climbing, fall-arrest, or other load-bearing use voids coverage.
  • Third-party components are covered by their original manufacturers as described in Section 4, plus our 30-day dead-on-arrival replacement.
  • Exclusions. Normal wear and tear; cosmetic issues that do not affect function; damage from misuse, abuse, alteration, or improper care or washing; exposure beyond stated performance parameters.
  • Remedies. For a valid warranty claim we will, at our option, replace the item or issue store credit up to the purchase price of the affected product. If a replacement is not available, we will refund the purchase price.

Duration of implied warranties. Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the 90-day period of the express warranty above, to the extent permitted by law. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

7. Returns

  • Return window. Unused, resalable apparel with original tags and packaging may be returned within 30 days of delivery. Contact us for approval and instructions before sending anything back.
  • Restocking fee. A 25% restocking fee applies to returns of conforming (non-defective) products.
  • Wrong or damaged items. If you receive the wrong item, report it to us within 30 days of delivery and we will replace it or issue a credit. Damage in transit is handled as a carrier claim under Section 2. Manufacturing defects are handled under the Limited Warranty (Section 6).
  • Kits. Kits are returnable only as complete, unopened units; individual components are not returnable. Dead-on-arrival third-party components are replaced under Section 4.
  • Not returnable. Custom builds; opened or partially used kits; items with hygiene or seal-integrity concerns; items with less than 12 months of shelf life remaining; items damaged by misuse or improper care.
  • Return shipping. You are responsible for return shipping unless the return results from our error, in which case we will provide instructions and may provide a prepaid label.

8. Recalls

If a product becomes subject to a safety recall, please follow our instructions for quarantine and return. We will replace recalled units with comparable product or credit the purchase price.

9. Force Majeure

We are not liable for delays or failures to perform caused by events beyond our reasonable control, including labor issues, natural disasters, supply shortages, acts of war or terrorism, transport delays, or governmental actions.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, JACKPACK WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS), WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND OUR TOTAL LIABILITY WILL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM. NOTHING IN THESE TERMS LIMITS OR EXCLUDES OUR LIABILITY FOR PERSONAL INJURY CAUSED BY A DEFECTIVE PRODUCT, OR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

11. Lawful Use

You agree to use products only for lawful purposes and in compliance with applicable laws.

12. Privacy

Our Privacy Policy, posted at https://jackpackgear.com/pages/privacy-policy, is incorporated into these Terms and describes how we handle personal information.

13. Intellectual Property

All Jackpack Gear trademarks, trade names, and content are the property of Jackpack Gear LLC or its licensors and may not be used without prior written consent.

14. Governing Law & Venue

These Terms and any dispute arising out of or relating to them are governed by the laws of the State of California, without regard to conflict-of-laws rules. Exclusive venue is the state or federal courts located in Los Angeles County, California, except that either party may bring an eligible claim in small claims court.

15. Entire Agreement; Severability; Waiver

These Terms, together with your order confirmation, are the entire agreement for the sale of products. If any provision is held unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver of it.